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1. Quotes & Orders

• All quotes are valid for 14 days.

• A 50% deposit is required to confirm the order and begin production.

• Final payment is due before or on the day of installation or collection.

• Orders will not proceed without written approval of the design proof.

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2. Design & Approval Process

• We provide a digital design/mock-up for approval.

• It is the client’s responsibility to check all details (e.g. spelling, colours, sizes).

• Once approved, any changes will incur additional charges and may affect delivery times.

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3. Production & Delivery

• Standard lead time is 7–10 working days from deposit and final design approval.

• Priority or express production may be available at an extra cost.

• Any delays caused by the client (e.g. late approvals, inaccessible site, unpaid balance) will result in rescheduling and a rebooking fee.

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4. Installation & Site Access

• If we’re installing your signage, clear access to the site must be provided.

• Missed or delayed appointments caused by access issues or other client-side factors may be charged at £100+VAT per visit.

• Electrical connections (if required) must be carried out by a certified electrician provided by the client unless agreed otherwise.

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5. Materials & Warranty

• We use premium materials such as cast acrylic, IP68-rated LED modules (energy-efficient & fire-resistant), and more.

• All signs come with a 12-month warranty covering manufacturing defects.

• The warranty does not cover damage from misuse, third-party installation, vandalism, or extreme weather.

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6. Cancellations & Refunds

• Custom-made signs are non-refundable once production begins.

• If a client cancels after the design is approved and production starts, any deposit is forfeited.

• In rare cases of manufacturing faults, we will repair or replace the product at no cost.

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7. Ownership & Usage Rights

• All materials and designs remain the property of The Signage until full payment is received.

• We reserve the right to photograph and share completed work for portfolio and marketing purposes unless requested otherwise in writing.

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8. Franchise or Trade Clients

• Franchisees and trade partners must follow brand guidelines and minimum monthly targets where applicable.

• All signage must be ordered exclusively from The Signage unless agreed in writing.

• Ongoing support, samples, and training are provided as part of the business setup.

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For questions or concerns, contact us at:
📞 +44 7435 498569
📧 contact@thesignage.uk

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